DHL Global DHL Global




Value Added Service
 

We know what it takes to succeed in foreign markets, and we also know that the needs of each client are unique. That's why we offer the industry's leading array of customer-oriented "value-added" services.


 


SmartCharge®:
Our effective charge-back system, SMARTCHARGE, provides invaluable, real-time information about your foreign mailing costs and volumes. It's a complete hardware and software solution that gives your mailing operation the control to manage more effectively.

  • Receive/send invoices the same day that mail jobs are completed.
  • Create unlimited department or cost codes and update them as needed.
  • Store mailing information indefinitely.
  • Create customized reports that can include service type, total weight, cost, department code, bill of lading, geographical distribution and job date.
  • Readily link to most accounting department systems.
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Click here to recieve a detailed SmartCharge® presentation via email.

  Customized Mail Activity Reports:
At any stage of your international mailing, we can furnish reports to answer any distribution, tracking or management question. These reports are particularly useful for budgeting, analyzing delivery progress, schedule planning and evaluating mailing list accuracy.
 
  Onsite Address Correction
Once your mailing reaches our processing facility, each piece is checked for address accuracy and, if possible, incomplete or improperly formatted addresses are corrected on the spot. This built-in service helps you avoid paying postage and handling costs on undeliverable mail.
     
 

Customized Invoicing
Whatever your invoicing needs are, DHL Global Mail can respond with a flexible mix of detailed information. We don't round up weight charges to the next highest pound. Our invoices break down your shipments to the tenth of an ounce.

     
 

Production Support Services
DHL Global Mail is equipped to meet your needs, with Mail Terminals across the U.S. and around the globe ready to help prepare your mail for distribution. Our production support options include:

  • High-speed automated polybagging and inserting.
  • Addressing (inkjet or labeling).
  • Customized messaging for envelopes and packages.
  • Onsite inventory warehousing and fulfillment.
  • Presort.
  • List Management.
 
  Business Reply Service (BRS)
Another tool for direct marketers designed to boost response rates, Business Reply Service utilizes either a domestic or an international return address. DHL Global Mail can design return cards and letters in accordance with the postal standards of the destination country, giving your mailing more of a local look.
 
  Global List Correction - AddressDoctor is our address correction service!
Address quality is critical to the success of any international mailing. Our advanced technology can help you avoid lost postage costs and mailing delays by recognizing incorrect address formats or incomplete addresses.
  • Real-time, online address verification
  • Checks and corrects address content and format
  • Cooperation with postal enterprises worldwide
  • Covers 192 countries
  • Constant updates ensure up-to-the-minute status
  • Quality analysis of database
  • Conversion of special characters
    (accents, umlauts, output in uppercase letters)